Service Desk

{"xsrfToken":"B5GF-OMMF-VJ4S-JGHK_439ae822cd26b1ce7ec5c0dd42ab4dd85f186571_lin","user":{"key":"admin for jira","userName":"admin.jira","avatars":{"xsmall":"http://jira.shrimadrajchandramission.org/secure/useravatar?size=xsmall&avatarId=10122","small":"http://jira.shrimadrajchandramission.org/secure/useravatar?size=small&avatarId=10122","medium":"http://jira.shrimadrajchandramission.org/secure/useravatar?size=medium&avatarId=10122","large":"http://jira.shrimadrajchandramission.org/secure/useravatar?avatarId=10122","xlarge":"http://jira.shrimadrajchandramission.org/secure/useravatar?avatarId=10122"},"displayName":"New IT Request","email":"abc@abc.com","timezone":{"id":"JIRA","regionKey":"JIRA","city":"Kolkata","gmtOffset":"(GMT+05:30)"},"calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States) [Default]"},"canChangePassword":true,"canUpdateUser":true,"allOpenRequestsCount":102,"pendingApprovalsCount":0,"approvalsCount":0,"customMenuLinks":[],"notificationType":"html","canAdministerJIRA":false,"agentForPortal":false},"branding":{"id":"10","key":"rm","name":"Repairs and Maintenenace","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d1a40d","headerLinkHoverBGColor":"#d1a40d","headerBadgeColor":"#d1a40d"}},"helpCenterBranding":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ffffff","headerLinkHoverBGColor":"#381616","logoUrl":"","helpCenterTitle":"Help Desk!","sharedPortalName":"SRMD"},"portal":{"id":"10","key":"rm","projectId":11500,"serviceDeskId":10,"name":"Repairs and Maintenenace","description":"<p>Jai Prabhu! Seva Departments and those alloted Ashram units may raise a Repairs and Maintenance request from the options provided below.<br> Private unit holder are requested to contact vendors for repairs at their units. Further information for the same can be found on the Ashram App. Please download the same from:- <\/p> \n<p><a href=\"https://www.srmd.org/en-IN/mobile-applications/\" class=\"external-link\" target=\"_blank\" rel=\"nofollow noopener\">https://www.srmd.org/en-IN/mobile-applications/<\/a><\/p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"133","key":"6a342a39-f08f-4792-a53c-6db39ab383ec","name":"Ashram Unit - Repair Request","descriptionHtml":"","callToAction":"Ashram Unit - Repair Request","introHtml":"","icon":12508,"groups":[17]}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[133]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"openRequestCount":0,"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":false,"portalId":10}},"sharedPortal":{"name":"SRMD","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.<\/p>","kbs":{"kbEnabled":true,"appLinkUrl":"http://localhost:8090"}},"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":false,"portalId":null},"organisations":{"organisations":[]},"portalWebFragments":{"headerPanels":[{"params":{},"key":"tig.jira.extension.tigGlobalScriptExtension:gs-customer-portal-header","name":"Global Script Customer Portal Header","html":"<html>\n <div id=\"global-css-header\">\n \n <\/div>\n<\/html>"},{"params":{},"key":"com.view26.servicedesk-report.jira:view26-sd-portal-reports-webpanel","html":"\n<html>\n<head>\n \n \n <\/head>\n<body>\n<button style=\"float: right; display: none;padding-bottom: 5px;\" class=\"aui-button\" id=\"v26-report\"><span>Charts & Reports<\/span><\/button>\n\n\n\n<section style=\"width:100%;height: 100% !important; top: 0px\" role=\"dialog\" id=\"v26-dialog\"\n class=\"aui-layer aui-dialog2 aui-dialog2-xlarge\" aria-hidden=\"true\">\n \n <header 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args) {\n var element = angular.element(document.querySelector('#v26-mainBody'));\n\n //This will be truthy if initialized and falsey otherwise.\n var isInitialized = element.injector();\n if (!isInitialized) {\n angular.bootstrap(element, ['view26']);\n }\n\n }\n\n AJS.$(document).ready(function () {\n const link =\n '<li>' +\n '<a id=\"v26-report\">' +\n '<span class=\\\"cv-request-nav-text\\\">' +\n 'Charts & Reports' +\n '<\/span>' +\n '<\/a>' +\n '<\/li>';\n var refined = AJS.$(\".rw_web_panel.rw_location_header\");\n\n if(refined.length == 0){\n\n AJS.$(\"#requests-nav-dropdown ul\").append(link);\n\n AJS.$(\"#rw_header\").click(function () {\n setTimeout(function () {\n if (AJS.$(\"ul.rw_dd_menu:contains('Charts & Reports')\").length === 0) {\n AJS.$(\"ul.rw_dd_menu\").append(link);\n \n \n }\n }, 20)\n })\n }else{\n\n }\n\n });\n \n \n\n AJS.toInit(function($) {\n console.log(\"AJS.toInit\");\n \n AJS.$(\"#v26-report\").show();\n\n AJS.$(\"#v26-report\").click(function () {\n\n 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aui-badge').remove();\n\t\t}\n\n\t\tfunction attachLinksOnServiceDesk(links) {\n\t\t\tif (false) {\n\t\t\t\tAJS.$(\"#requests-nav-dropdown ul li\").each(function (index, item) {\n\t\t\t\t\tif (AJS.$(item).find(\"#pendingApprovalsLink\").length === 0) {\n\t\t\t\t\t\tAJS.$(item).remove();\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t\tremoveBadgeFromDropdownTrigger();\n\t\t\t} else if (false) {\n\t\t\t\tremoveBadgeFromDropdownTrigger();\n\t\t\t\tAJS.$('#openRequestsCount').remove();\n\t\t\t}\n\n\t\t\tlinks.forEach(function (link) {\n\t\t\t\tAJS.$(\"#requests-nav-dropdown ul\").append(link);\n\t\t\t});\n\n\t\t\tif (false) {\n\t\t\t\tsetTimeout(approvalLinkTransform, 100);\n\t\t\t}\n\t\t}\n\n\t\tfunction attachLinksOnRefinedOld(links) {\n\t\t\tAJS.$(\"a.rw_requests_link\").click(function () {\n\t\t\t\tsetTimeout(function () {\n\t\t\t\t\tif (AJS.$(\"ul.rw_dd_menu .my-requests\").length === 0) {\n\t\t\t\t\t\tif (false) {\n\t\t\t\t\t\t\tAJS.$('ul.rw_dd_menu li').each(function (index, item) {\n\t\t\t\t\t\t\t\t\t\tif (AJS.$(item).find(\".rw_approvals_link\").length === 0) {\n\t\t\t\t\t\t\t\t\t\t\tAJS.$(item).remove();\n\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t)\n\t\t\t\t\t\t}\n\t\t\t\t\t\tlinks.forEach(function (link) {\n\t\t\t\t\t\t\tAJS.$('ul.rw_dd_menu').append(link);\n\t\t\t\t\t\t})\n\t\t\t\t\t}\n\t\t\t\t\tAJS.$(\"#rw_inline_dialog_request\").css(\"display\", \"block\");\n\n\t\t\t\t\tif (false) {\n\t\t\t\t\t\tapprovalLinkTransformRefined();\n\t\t\t\t\t}\n\n\t\t\t\t\tif (false) {\n\t\t\t\t\t\tmyRequestsLinkTransformRefined();\n\t\t\t\t\t\torganizationsLinksTransformRefined();\n\t\t\t\t\t\tallRequestsLinkTransformRefined();\n\t\t\t\t\t}\n\t\t\t\t}, 20)\n\t\t\t});\n\t\t}\n\n\t\tfunction attachLinksOnRefined3(links) {\n\t\t\tif (false || false) {\n\t\t\t\tAJS.$('a.rw_profile_link .rw_item_count').remove();\n\t\t\t}\n\n\t\t\tAJS.$(\"a.rw_profile_link\").click(function () {\n\t\t\t\tsetTimeout(function () {\n\t\t\t\t\tif (AJS.$(\"ul.rw_dd_menu .my-requests\").length === 0) {\n\t\t\t\t\t\tif (false) {\n\t\t\t\t\t\t\tAJS.$('ul.rw_dd_menu:not(.rw_profile_menu) li').each(function (index, item) {\n\t\t\t\t\t\t\t\tif (AJS.$(item).find(\".rw_approvals_link\").length === 0) {\n\t\t\t\t\t\t\t\t\tAJS.$(item).remove();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t})\n\t\t\t\t\t\t} else if (false) {\n\t\t\t\t\t\t\tAJS.$(\"ul.rw_dd_menu:not(.rw_profile_menu) .rw_my_requests_link .rw_item_count\").remove();\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tlinks.forEach(function (link) {\n\t\t\t\t\t\t\tAJS.$('ul.rw_dd_menu:not(.rw_profile_menu)').append(link);\n\t\t\t\t\t\t})\n\t\t\t\t\t}\n\t\t\t\t\tAJS.$(\"#rw_inline_dialog_myself\").css(\"display\", \"block\");\n\n\t\t\t\t\tif (false) {\n\t\t\t\t\t\tapprovalLinkTransformRefined();\n\t\t\t\t\t}\n\n\t\t\t\t\tif (false) {\n\t\t\t\t\t\tmyRequestsLinkTransformRefined();\n\t\t\t\t\t\torganizationsLinksTransformRefined();\n\t\t\t\t\t\tallRequestsLinkTransformRefined();\n\t\t\t\t\t}\n\t\t\t\t}, 20)\n\t\t\t});\n\t\t}\n\n\t\tfunction attachLinksOnRefined3_3(links) {\n\t\t\tfunction updateMyRequestsLink(item) {\n\t\t\t\tif (false) {\n\t\t\t\t\titem.parentElement.remove();\n\t\t\t\t} else if (false) {\n\t\t\t\t\titem.querySelector(\".rw_menu_badge\").remove();\n\t\t\t\t\titem.onclick = function (e) {e.stopPropagation()}\n\t\t\t\t\titem.setAttribute(\"href\", MY_REQUESTS_URL + \"?reporter=me&statusCategories=open-status-category\");\n\t\t\t\t}\n\t\t\t}\n\n\t\t\tfunction updateAllRequestsLink(item) {\n\t\t\t\tif (false) {\n\t\t\t\t\titem.parentElement.remove();\n\t\t\t\t} else if (false) {\n\t\t\t\t\titem.onclick = function (e) {e.stopPropagation()}\n\t\t\t\t\titem.setAttribute(\"href\", MY_REQUESTS_URL + \"?statusCategories=open-status-category\");\n\t\t\t\t}\n\t\t\t}\n\n\t\t\tfunction updateApprovalsLink(item) {\n\t\t\t\tif (false) {\n\t\t\t\t\titem.querySelector(\".ext_ui_dropdown_item_text\").textContent = \"Approvals\";\n\t\t\t\t\titem.onclick = function (e) {e.stopPropagation()}\n\t\t\t\t\titem.setAttribute(\"href\", APPROVALS_URL);\n\t\t\t\t}\n\t\t\t}\n\n\t\t\tfunction updateOrganizationRequestsLinks() {\n\t\t\t\tvar organizationsSectionIcon = document.querySelector(\"i.ext_ui_section_icon.rw_external_icon_sitemap\")\n\t\t\t\tif (organizationsSectionIcon) {\n\t\t\t\t\tvar organizationsSection = organizationsSectionIcon.closest(\".ext_ui_dropdown_section\");\n\t\t\t\t\tif (false) {\n\t\t\t\t\t\torganizationsSection.remove();\n\t\t\t\t\t} else if (false) {\n\t\t\t\t\t\tvar organizationsItems = organizationsSection.querySelector(\".ext_ui_section_items ul\");\n\t\t\t\t\t\tvar organizations = [];\n\t\t\t\t\t\torganizationsItems.innerHTML = '';\n\t\t\t\t\t\torganizations.forEach(function(org) {\n\t\t\t\t\t\t\torganizationsItems.innerHTML += getLink3_3(org.name, MY_REQUESTS_URL + \"?statusCategories=open-status-category&organizationsIds=\" + org.id);\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t}\n\n\t\t\tlet requestsList;\n\n\t\t\tAJS.$('li.el-dropdown-menu__item a').each(function (_index, item) {\n\t\t\t\tif (item.hasAttribute(\"data-jsd-url\")) {\n\t\t\t\t\trequestsList = requestsList || item.closest(\"ul\");\n\t\t\t\t\tvar url = item.getAttribute(\"data-jsd-url\");\n\t\t\t\t\tif (url.endsWith(\"/servicedesk/customer/user/requests?status=open\")) {\n\t\t\t\t\t\tupdateMyRequestsLink(item);\n\t\t\t\t\t} else if (url.endsWith(\"/servicedesk/customer/user/requests?status=open&reporter=all\")) {\n\t\t\t\t\t\tupdateAllRequestsLink(item);\n\t\t\t\t\t} else if (url.endsWith(\"/servicedesk/customer/user/approvals?approvalQueryType=myPending\")) {\n\t\t\t\t\t\tupdateApprovalsLink(item);\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t});\n\n\t\t\tlinks.forEach(function (link) {\n\t\t\t\trequestsList.insertAdjacentHTML(\"beforeend\", link);\n\t\t\t});\n\n\t\t\tupdateOrganizationRequestsLinks();\n\t\t}\n\n\t\tfunction approvalLinkTransformRefined() {\n\t\t\tAJS.$(\".rw_approvals_link 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approvalLinkTransform() {\n\t\t\tAJS.$(\"#pendingApprovalsLink .cv-request-nav-text\").text('Approvals');\n\t\t\tAJS.$(\"#pendingApprovalsLink\").click(function (e) {e.stopPropagation()}).attr('href', APPROVALS_URL);\n\t\t}\n\n\t\ttry {\n\t\t\tvar filtersLinks = [];\n\t\t\tvar allFiltersLinks = filtersLinks.map(function (filter) {\n\t\t\t\treturn {name: filter.name, url: MY_REQUESTS_URL + '?filterId=' + filter.id};\n\t\t\t});\n\t\t\tallFiltersLinks.unshift({name: 'Requests', url: MY_REQUESTS_URL});\n\n\t\t\tsetTimeout(function () {\n\t\t\t\tvar links = allFiltersLinks.map(function (filter) {\n\t\t\t\t\treturn getLink(filter.name, filter.url);\n\t\t\t\t});\n\n\t\t\t\tif (AJS.$(\"a.rw_requests_link\").length === 1) {\n\t\t\t\t\tattachLinksOnRefinedOld(links);\n\t\t\t\t} else if (AJS.$(\"a.rw_profile_link\").length === 1) {\n\t\t\t\t\tattachLinksOnRefined3(links);\n\t\t\t\t} else if (AJS.$(\"div.rw_user_menu\").length > 0) {\n\t\t\t\t\tvar links3_3 = allFiltersLinks.map(function (filter) 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